Refund Policy

At NordShieldVPN, we are committed to delivering a high-quality, reliable virtual private network service. We understand that circumstances may arise where a refund is necessary, and we have established this Refund Policy to ensure a fair, transparent, and straightforward process for all our customers. Please read this policy carefully before making a purchase or requesting a refund.

1. General Overview

This Refund Policy applies to all purchases made through our website, aggree.top, including subscription plans, add-on features, and any other paid services offered by NordShieldVPN. By completing a purchase on our platform, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.

Our refund policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive practices in commerce. We aim to process all refund requests promptly and in accordance with these legal obligations.

2. Refund Eligibility Conditions

To be eligible for a refund from NordShieldVPN, the following conditions must be met:

• The refund request must be submitted within the applicable refund window (see Section 3 below).
• The customer must provide a valid reason for the refund request, including but not limited to: service not functioning as advertised, technical issues that could not be resolved by our support team, accidental duplicate purchase, or unauthorized transaction.
• The account associated with the purchase must be in good standing (not suspended or terminated for violation of our Terms of Service).
• The customer must not have previously received a refund for the same subscription type within the past twelve (12) months.
• The request must be submitted through one of the approved channels listed in Section 6 of this policy.
• The customer must cooperate with our technical support team in reasonable troubleshooting efforts before a refund is issued for service-related issues.

3. Refund Timeframes

NordShieldVPN offers the following refund windows based on the type of subscription or service purchased:

Refund requests submitted after the applicable refund window has expired will not be eligible for a full refund and will be reviewed for partial refund consideration at our sole discretion (see Section 7).

4. Non-Refundable Items and Services

The following items and services are explicitly excluded from our refund policy and are considered non-refundable under all circumstances:

• Setup fees, activation fees, or one-time configuration charges, if applicable.
• Promotional, discounted, or free trial subscriptions that have been converted to paid plans and where service has been actively used beyond the trial period.
• Subscriptions purchased through third-party platforms, app stores (such as the Apple App Store or Google Play Store), or resellers. Refunds for such purchases must be requested directly from the respective platform or reseller.
• Gift cards, prepaid codes, or vouchers once redeemed.
• Services where the account has been terminated due to a violation of our Terms of Service, Acceptable Use Policy, or any applicable law.
• Requests based solely on a change of mind after the refund window has expired.
• Any additional services or features explicitly marked as non-refundable at the time of purchase.

5. Cancellation Policy

Customers may cancel their NordShieldVPN subscription at any time. Cancellation stops future billing but does not automatically trigger a refund unless the cancellation is made within the applicable refund window outlined in Section 3.

5.1 How to Cancel Your Subscription

1. Log in to your NordShieldVPN account at aggree.top.
2. Navigate to the Account Settings or Billing section.
3. Select Manage Subscription and click on Cancel Subscription.
4. Follow the on-screen prompts to confirm your cancellation.
5. You will receive a confirmation email to the address registered with your account.

5.2 Effect of Cancellation

Upon cancellation, your subscription will remain active until the end of the current billing period. After that date, your account will revert to a free or limited-access status, and no further charges will be made. You will not receive a refund for the unused portion of the billing period unless your request falls within the refund window and meets all eligibility conditions.

5.3 Auto-Renewal Policy

All NordShieldVPN subscriptions are set to auto-renew by default. You will receive a notification email at least seven (7) days before your renewal date. To avoid being charged for a renewal, you must cancel your subscription before the renewal date. If you did not intend to renew and were charged, you may request a refund within seven (7) days of the renewal charge, provided the account has not been used extensively during that period.

6. How to Request a Refund

To initiate a refund request, please follow the steps below carefully. Incomplete requests may result in processing delays.

Step-by-Step Refund Request Process

1. Gather Required Information: Before contacting us, please have the following information ready:
   • Your full name and email address associated with your NordShieldVPN account.
   • Your order or transaction ID (found in your purchase confirmation email).
   • The date of purchase.
   • A clear description of the reason for your refund request.
   • Any supporting documentation (e.g., screenshots of errors, correspondence with support).
2. Contact Our Support Team: Send your refund request to our dedicated support email at [email protected] with the subject line: "Refund Request – [Your Order ID]".
3. Engage with Technical Support (if applicable): If your refund request is based on a technical issue, our support team may ask you to participate in a brief troubleshooting session before the refund is approved. This helps us resolve the issue and improve our service.
4. Await Confirmation: Once your request is received, you will receive an acknowledgment email within two (2) business days. Our team will review your request and respond with a decision within five (5) business days.
5. Refund Issuance: If your refund is approved, it will be processed to the original payment method within the timeframes specified in Section 8.

7. Partial Refunds

In certain circumstances, NordShieldVPN may issue a partial refund at its sole discretion. Partial refunds may be considered in the following situations:

• A refund request is submitted after the standard refund window but within a reasonable time frame, where significant technical issues have been documented.
• The customer has used the service for a portion of the billing period and can demonstrate a valid reason for early termination.
• A subscription was purchased that included bundled features, some of which were delivered and used while others were not.
• Service outages or significant performance degradation that affected the customer during a verifiable period, as confirmed by our internal service records.

The amount of any partial refund will be calculated based on the unused portion of the subscription, minus any applicable fees, and at NordShieldVPN's sole discretion. Partial refunds are not available for monthly subscriptions where the service has been used for more than half the billing period.

8. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time will vary depending on your original payment method. Please refer to the table below for estimated timelines:

Please note that these are estimated timelines. NordShieldVPN is not responsible for delays caused by third-party payment processors, financial institutions, or banking holidays. If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.

9. Exchange Policy

NordShieldVPN does not offer direct product exchanges in the traditional sense, as our services are delivered digitally. However, we do accommodate the following exchange-like accommodations:

• Plan Upgrades: Customers who wish to switch from a lower-tier plan to a higher-tier plan may do so at any time. The cost difference will be prorated and charged to the original payment method. No refund is issued for the original plan when upgrading.
• Plan Downgrades: Customers who wish to downgrade to a lower-tier plan may do so at the end of their current billing period. Refunds are not issued for the difference in cost when downgrading.
• Plan Substitutions: In exceptional circumstances where a specific plan or feature is discontinued, NordShieldVPN may offer a comparable substitute plan at no additional charge. If no suitable substitute is available, a full refund will be issued regardless of the refund window.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, or if you believe a charge was made in error, you have the right to escalate the matter through the following dispute resolution process:

10.1 Internal Escalation

Contact our customer support team at [email protected] and request that your case be escalated to a senior billing specialist. Please include your original ticket or case number to expedite the process. Our senior team will review your case and provide a final internal decision within seven (7) business days.

10.2 Chargeback Process

You have the right to dispute a charge with your credit card company or payment provider (commonly known as a chargeback). However, we strongly encourage you to contact us first, as most issues can be resolved quickly and directly. Filing a chargeback without prior communication may result in the suspension of your NordShieldVPN account pending resolution of the dispute.

10.3 Consumer Protection Agencies

Customers in the United States have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov or with their state's Attorney General office if they believe that NordShieldVPN has engaged in unfair or deceptive business practices. Customers in California may also file complaints under the California Consumer Privacy Act (CCPA/CPRA) if they believe their data rights have been violated in connection with a billing dispute.

10.4 Arbitration Clause

In the event of an unresolved dispute, both parties agree to attempt resolution through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), prior to pursuing litigation. This clause does not prevent you from filing a complaint with a regulatory body as described above.

11. Fraudulent Refund Requests

NordShieldVPN takes fraud seriously. Any attempt to submit a false, misleading, or fraudulent refund request — including but not limited to providing incorrect transaction information, claiming unauthorized access when none occurred, or submitting multiple refund requests for the same purchase — may result in immediate account suspension and may be referred to appropriate authorities. We reserve the right to deny any refund request that we reasonably believe to be fraudulent.

12. Changes to This Refund Policy

NordShieldVPN reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services following the posting of changes constitutes your acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify you via email or a prominent notice on our website.

13. Contact Information

For all refund-related inquiries, cancellation requests, or billing disputes, please contact us using the information below. Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM (Eastern Time).